Feature
The inbox is where POV responses land after outreach. Editors review mixed media formats in one place instead of splitting triage across email, chat, and file shares.
Features/Media-rich inbox triage
When participants respond to a POV, replies enter CiteLoop's inbox as structured records linked to story and POV context. The inbox supports text, image, audio, and video responses and can be browsed in grouped or classic layouts.
Newsroom editors use inbox triage under deadline to decide which responses are usable for air or digital. Community operators use it to review campaign submissions before they become public-facing assets.
Triage is an editorial decision layer. Operators decide which replies move forward; the inbox keeps format and context visible while they decide.
Email scatters attachments and loses POV structure. CiteLoop inbox replies are tied to the POV they answered, the participant profile, and downstream creation slots. Selected items flow into trim, transcript edit, and render without re-uploading files.
What happens from link creation to a reply in the inbox.
Step 1
Participants submit text, image, audio, or video through the invitation or recording flow tied to a POV.
Step 2
Editors browse replies in grouped or classic inbox views, with media-type and thread context available during review.
Step 3
POV cards show reply counts so desks can see which angles are getting traction before opening individual threads.
Step 4
Usable replies are carried into the Create page clip browser, still linked to their source context.
Step 5
Selected inbox items become timeline slots where editors trim, edit transcript segments, and start render jobs.
Triage text, image, audio, and video replies fast.
Collect broader voices and curate them into one insight view.
Text, image, audio, and video replies can be handled in the same workflow. Create page clip loading uses media-rich replies from the API.
Yes. POV inventory views expose reply counts so operators can prioritize angles with incoming activity.
No. Outreach from the POV panel and triage in the inbox share the same participant and POV model. There is no manual re-linking step between send and review.
Usable replies are available in Create for slot assembly, trim, transcript edits, graphics templates, and render jobs.
No. It consolidates intake and context. Editors still decide which voices meet story standards before production.
Definitions used on this page.
A specific angle inside one story or campaign, with its own question set, audience, and outreach message.
Read in glossaryA contributor profile that can represent an expert, citizen, audience member, or campaign respondent.
Read in glossaryAn asynchronous background job that turns prepared clips and settings into a deliverable output.
Read in glossaryWe can walk through setup, approval, and reply handling using your story format.
